We are unable to accept returns of any kind, unless merchandise is defective or damaged. We cannot accept returns on monogrammed, personalized or final sale items. Purchases of our designs are made entirely at your discretion, based on your experience and knowledge of your customers. We work hard to produce and maintain inventory of our handmade products to ensure rapid turnaround of orders and reorders. We rely on you to make buying decisions that are most appropriate for your store location and customer base.
Returns of any kind can not be accepted after 45 days.
Returns must be packed well; we recommend using the original packing material or comparable material and insuring the return. Mariposa is not responsible for items damaged or lost in transit.
Send returns to:
48R Blackburn Circle
Gloucester, MA 01930
If you receive a damaged item, please contact Customer Service at email@example.com. Depending on the nature of the damage, you will either need to return the item or safely dispose of it. Mariposa will ship you a replacement or allow you to exchange the item for one of equal or lesser value. You will not be charged for return or replacement shipping.
For additional questions related to returns contact Customer Service at firstname.lastname@example.org or at 800.788.1304 between 9 a.m. and 5 p.m., EST, Monday-Friday.
In the rare event that you receive a damaged item, please retain original gift boxes, packing materials and cartons, and contact Customer Service within 30 days. Please do not handle broken glass. We can be reached at email@example.com or 800.788.1304. If the damage appears to have occurred during shipping, please contact UPS to initiate a claim.
We do our best to ship orders in three business days or less. Because our products are handcrafted, you may experience some delays during our busy seasons. Occasionally items are back ordered. They will be shipped, unless you tell us otherwise, as soon as they are back in stock, though back orders totalling less than $50 will be cancelled automatically.